Frequently Asked Questions

1. What shoe sizes do you offer?

We offer a wide range of sizes, from [smallest size] to [largest size]. You can check our size guide for more details on fit and measurements.

2. How do I know which size to order?

To find your perfect fit, refer to our size guide available on each product page. If you’re between sizes, we recommend sizing up/down depending on the shoe style.

3. Do you offer half sizes?

Some of our styles are available in half sizes. Please check the product description for availability.

4. What materials are your shoes made from?

Our shoes are crafted from high-quality materials, including leather, suede, synthetic, and vegan-friendly options. Each product page provides details on materials used.

5. Do you offer vegan or cruelty-free shoes?

Yes! We have a selection of vegan-friendly shoes. Look for the “Vegan” label on our product pages.

6. How can I track my order?

Once your order is shipped, you will receive a confirmation email with a tracking link to monitor your delivery status.

7. What is your return and exchange policy?

We accept returns and exchanges within [X] days of purchase. Items must be unused, in original packaging, and unworn. Please visit our Returns & Exchanges page for more details.

8. How long does shipping take?

For more information concerning shipping & handling times, please visit our Shipping & Handling page.

9. Do you ship internationally?

Yes, we offer international shipping! Shipping rates and delivery times vary based on location. Check our Shipping Policy for more details.

10. Can I modify or cancel my order after placing it?

We process orders quickly, so if you need to modify or cancel your order, please contact us immediately. Once shipped, changes may not be possible.

11. Do you offer gift cards?

Yes! We offer digital gift cards that can be used for any purchase in our store. They make the perfect gift for shoe lovers.

12. How can I contact customer support?

You can reach us through our Contact Form on the website or email us at [your support email]. We aim to respond within [X] hours.

13. Do you offer discounts or promotions?

Yes! Subscribe to our newsletter or follow us on social media to stay updated on exclusive offers and discounts.

14. How do I care for my shoes?

To keep your shoes in great condition:

  • Use a shoe protector spray for leather and suede.
  • Wipe with a damp cloth to clean.
  • Store in a cool, dry place.
  • Avoid prolonged exposure to moisture.

15. What payment methods do you accept?

We accept major credit/debit cards, PayPal, Apple Pay, Google Pay, and other secure payment methods at checkout.